Contact the MTA

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MTA – Metropolitan Transport Authority of New York Contact Information:

There are many ways to contact the MTA via telephone, by letter and in person. The various methods are listed below:

Contact the MTA

Contact the MTA by Telephone – Phone Numbers

If you wish to call the MTA about the New York Subway or any other New York Transit system governed by the MTA, the phone numbers are as follows:

Contact the MTA Customer Service Line1 877 690-5116 or 212-878-7000
Available 24 hours

If you are in the NYC area, you can also contact the MTA by calling 511
Travel information for non-English-Speaking People718-330-4847
Available 6 AM – 10 PM
Travel Information for People with Disabilities
718-596-8585
(TTY) 718-596-8273
Available 6 AM – 10 PM
Lost and Found
M, T, W, F, 8 AM – Noon
Th, 11 AM – 6:30 PM
212-712-4500
212-712-4501
Corporate Offices718-330-1234
Business Hours Only
Subway Map Requests
M – F, 9 AM – 5 PM
718-330-3322
(TTY) 718-596-8273
646-252-6862
(fax) 646-252-6857
Bus Customer Relations Center888-692-8287
(fax) 718-927-7498
Paratransit Services
Access-A-Ride Information
(Application, Eligibility)
Customer Information
M – F, 9 AM – 5 PM
877-337-2017 toll-free from area codes
212,347,718,516,631,914, and 845 codes
718-393-4999 from other area codes
718-393-4259 (TTY)
TTY Reservations718-393-4257
Comments and Complaints718-330-3322
ADA Compliance
M – F, 9 AM – 5 PM
646-252-3053
(TTY) 646-252-3050
Elevator/Escalator Hotline
To report a non-working escalator or elevator
800-734-6772
(TTY) 718-596-8273800-734-6772
Special Events Line718-858-7272
Employment Center347-643-8237
NYPD Transit Bureau718-243-3441
MetroCard Customer Service
212-638-7622
Available
M – F, 7 AM – 11 PM
Sa – Su, 9 AM – 5 PM
Reduced Fare MetroCard
M – F, 9 AM – 5 PM
718-243-4999
(TTY) 718-596-8273
EasyPay Account
Service Center
Visually Impaired
Balance Information
877-323-RIDE
877-323-7433
800-861-9614

Contact the MTA

Contact the MTA Via Letter – Mailing Addresses

If you wish to write to the MTA about the New York Subway or any other New York Transit system governed by the MTA, the addresses are as follows:


President of the MTA
Lawrence G. Reuter
MTA New York City Transit
370 Jay Street
Brooklyn, NY 11201-5190
Chairman of the MTA
Peter S. Kalikow
347 Madison Avenue
New York, NY 10017-3739
Executive Director and Chief Executive Officer of the MTA 
Elliot G. Sander
347 Madison Avenue
New York, NY 10017-3739